The WORRYNOMORE® protection plan covers damage caused by staining and accidents. The protection plan is not a cleaning contract and does not cover the cleaning of furniture that is soiled through daily use. When you need to file a new claim, please have the sales receipt and the terms and conditions of your plan. You will also need to be able to provide details of the affected piece of furniture and the type of problem.
Which of the following best describes the issue you are experiencing?
I have damage from Delivery or Assembly.
Please call 1(888) 822-6229 to report damages related to delivery or assembly.
I have a structural issue related to the Manufacturer’s warranty.
Please call 1(888) 822-6229 to report Structural issues which occur during the manufacturer’s warranty period.
Structural issues which occur after the manufacturer’s warranty period are covered by certain protection plans.
CLICK HERE to receive support, file a service claim, or check the status of an existing claim to your WORRYNOMORE® Protection Plan.
Frequently Asked Questions
How do I file a claim?
You have several ways to file a claim on your WORRYNOMORE® plan: by visiting the UNITERS service portal here, by downloading the Uniters app (iPhone), or by calling the toll free number on your protection plan.
What do I need to file a claim?
Information from your sales receipt and details about the stain or damage.
Can I check the status of my claim online?
Yes. You can use the service portal or the app to check the status of your claim.
If I move from my current address, is my Protection Plan or Warranty voided?
No. Your Warranty is valid from the date of delivery regardless of your address. Please refer to your terms and conditions for important details.
What happens if the store no longer carries the style of furniture I purchased?
You will receive credit for the purchase price of the item authorized for replacement which will allow you to reselect a different style of equal or lesser value.
How can I get a copy of my terms and conditions?
You can download a copy of your terms and conditions on the service portal.
How long before a technician contacts me after I file a claim?
A service technician will contact you within five to seven business days from the date of your claim.
I have a matching set and I am approved for a replacement on one piece however it is discontinued, does my warranty cover matching pieces?
No, matching pieces are generally not covered; however, you may have preferred coverage. Please review your terms and conditions for coverage details.
My original store of purchase closed, does that void my warranty?
No. Please review your terms and conditions for coverage details.
Does my warranty transfer to the replacement item?
No, once a replacement of an item is fulfilled your coverage is completed for that item.
I have pets and I am afraid they will damage my furniture, will my protection plan cover damages caused by my pets?
The ULTIMATE Plan is the only Plan which covers pet damage. All other plans do not cover pet damage. Check with your store associate for details.
I was approved for a full replacement of my furniture; however, the damage is not too obvious and I would like to keep my furniture. What is the process?
Please call the number listed on your terms and conditions to hear about your options.
I did not use my warranty protection plan during the time it was valid. The store informed me that I would qualify for a voucher equal to the warranty price. What is the process to obtain a voucher?
Please enter your information into The Great Giveback application form.
Do I need to register my Limited Product Warranty number?
If you purchased after November 2009 the store has pre-registered your plan. Simply login to create an account to administer your plan.
If you purchased before November 2009 your plan can be registered at the time service is needed.
What are the Warranty Service hours of operation?
For your convenience, our call center is open Monday – Friday, 8:00 a.m. to 9:00 p.m. EST and Saturday 9:00 a.m. to 5:00 p.m. EST. Please call us toll free at the number located on your terms and conditions.
When should I report my damage or stain to Uniters Service Center?
Please review your terms and conditions for coverage details.
What products can I use to clean my furniture?
Please visit the products page for a selection of the best care and cleaning products for leather, fabric and wood
What if I want to have my furniture professionally cleaned?
Please contact our Warranty Service center and one of our specialists will be delighted to assist you in locating an authorized service technician in your area. Please call us toll free at the number located on your terms and conditions.
How do I get advice on how to use the products I received with my purchase?
Please review the instruction that came with your products. We also have cleaning instructions videos
I can’t find the receipt for my sofa that has this coverage. It was registered when I bought the sofa. What should I do?
Nothing, you were pre-registered at the time of purchase, we have your contact data and merchandise data in our system.
I received a letter stating that my incident is not covered under my plan, how do I dispute this decision?
Please email firstname.lastname@example.org
Can I renew my protection plan?
Unfortunately we are unable to extend the life of your protection plan.
Can I transfer my warranty to someone else.
Unfortunately your warranty is not transferable.
How long is my full replacement credit valid?
Please review the replacement authorization letter for the allowed time-frame.