WORRYNOMORE Support

The WORRYNOMORE® protection plan covers damage caused by staining and accidents. The protection plan is not a cleaning contract and does not cover the cleaning of furniture that is soiled through daily use. When you need to file a new claim, please have the sales receipt and the protection plan or warranty certificate available. You will also need to be able to provide details of the affected piece of furniture and the type of problem.

CLICK HERE to receive support, file a service claim, or check the status of an existing claim to your WORRYNOMORE® Protection Plan.

 

 


Frequently Asked Questions

 

How do I file a claim?

You have several ways to file a claim on your WORRYNOMORE® plan: by visiting the UNITERS service portal here, by downloading the Uniters app (iPhone or Android), or by calling the toll free number on your protection plan.

What do I need to file a claim?

Information from your sales receipt and details about the stain or damage.

Can I check the status of my claim online?

Yes. You can use the service portal or the app to check the status of your claim.

If I move from my current address, is my Protection Plan or Warranty voided?

No. Your Warranty is valid from the date of delivery regardless of your address. Please refer to your Protection Plan or Warranty Certificate for important details.

What happens if the store no longer carries the style of furniture I purchased?
You will receive credit for the purchase price of the item authorized for replacement which will allow you to reselect a different style of equal or lesser value.

How can I get a copy of my warranty certificate?

You can download a copy of your warranty certificate on the service portal.

How long before a technician contacts me after I file a claim?

A service technician will contact you within five to seven business days from the date of your claim.

I have a matching set and I am approved for a replacement on one piece however it is discontinued, does my warranty cover matching pieces?

No, matching pieces are generally not covered; however, you may have preferred coverage. Please review your protectoin plan certificate for coverage details.

My original store of purchase closed, does that void my warranty?

No. Please review your protection plan certificate for coverage details.

Does my warranty transfer to the replacement item?

No, once a replacement of an item is fulfilled your coverage is completed for that item.

I have pets and I am afraid they will damage my furniture, will my protection plan cover damages caused by my pets?

No, pet damage is not covered under our protection plan.

I was approved for a full replacement of my furniture; however, the damage is not too obvious and I would like to keep my furniture. What is the process?

Please click “chat” on the left of this page or call the number listed on your warranty certificate to hear about your options.

I did not use my warranty protection plan during the time it was valid. The store informed me that I would qualify for a voucher equal  to the warranty price. What is the process to obtain a voucher?

Please enter your information into The Great Giveback application form.

Do I need to register my Limited Product Warranty number?

No.

If you purchased after November 2009 the store has pre-registered your plan. Simply login to create an account to administer your plan.

If you purchased before November 2009 your plan can be registered at the time service is needed.

What are the Warranty Service hours of operation?

For your convenience, our call center is open Monday – Friday, 8:00 a.m. to 9:00 p.m. EST and Saturday 9:00 a.m. to 5:00 p.m. EST. Please call us toll free at the number located on your warranty certificate.

When should I report my damage or stain to Uniters Service Center?

Please review your warranty certificate for coverage details.

What products can I use to clean my furniture?

Please visit the products page for a selection of the best care and cleaning products for leather, fabric and wood

What if I want to have my furniture professionally cleaned?

Please contact our Warranty Service center and one of our specialists will be delighted to assist you in locating an authorized service technician in your area. Please call us toll free at the number located on your warranty certificate.

How do I get advice on how to use the products I received with my purchase?

Please review the instruction that came with your products. We also have cleaning instructions videos

I can’t find the receipt for my sofa that has this coverage. It was registered when I bought the sofa. What should I do?

Nothing, you were pre-registered, we have your contact data and merchandise data in our system.

I received a letter stating that my incident is not covered under my plan, how do I dispute this decision?

Please email claimreview@unitersna.com

Can I renew my protection plan?

Unfortunately we are unable to extend the life of your protection plan.

Can I transfer my warranty to someone else.

Unfortunately your warranty is not transferable.

How long is my full replacement credit valid?

Please review the replacement authorization letter for the allowed time-frame.